Appointment and Refund Policy We appreciate your understanding and cooperation regarding our appointment and refund policies. Please read the following guidelines carefully to ensure a smooth scheduling experience. No Refunds Policy Please be advised that we have a strict no-refund policy. It is the responsibility of the patient to verify that the chosen date and time work for both parties before confirming the appointment. Rescheduling Appointments We understand that schedules can change. Therefore, patients are allowed to reschedule their appointments if they provide a notice period of at least 24 to 72 hours. This notice period helps us accommodate changes and offer your time slot to other patients. Missed Appointments Weekend or Out-of-Hours Appointments: If you fail to attend a scheduled appointment during weekends or outside of regular business hours, you will forfeit both the appointment time and any deposit made. Non-Show of the Other Party Should you schedule an appointment and the other party fails to attend, the deposit remains non-refundable. To avoid this situation, we recommend arranging for the other party to be tested before completing your payment. Further Inquiries Should you have any additional questions or require clarification regarding our refund policy, please do not hesitate to contact our office. We are here to assist you and ensure that your experience with us is as seamless as possible. Thank you for your understanding and cooperation..

Service Information We understand the sensitivity of our services and are committed to providing a comfortable and discreet experience for all our clients. Therefore, we operate by **appointment only** to ensure personalized attention and privacy. Appointment Hours Monday to Friday: 7:00 am - 8:00 pm Saturday: 10:00 am - 2:00 pm Sunday and all legal holidays: Closed Appointments can be scheduled for mobile services or in-person visits at our office. Location You can find us at: 23890 Alessandro Blvd, F1 Moreno Valley, CA 92553 Entrance is on the side door, across from Albertacos. Appointment Booking **non-refundable deposit** is required for all appointments. This ensures that we can book a certified collector dedicated specifically to you and your party's needs. Additional Services We also offer **in-home DNA collection** services for those who prefer the privacy of their own home. This service is available for an additional fee, allowing you to maintain confidentiality and comfort. For more information or to schedule an appointment, please contact us directly. We look forward to serving you with the utmost care and professionalism.

DNA and Paternity Testing Methods Buccal (Cheek) Swab For most DNA and paternity tests, a **buccal (cheek) swab** is the preferred method. This technique is non-invasive, simple, and painless, making it ideal for collecting DNA samples from individuals of all ages. Here's how it works: - A soft swab is gently rubbed inside the cheek to collect epithelial cells. - The swab is then securely stored and sent to a laboratory for analysis. - This method is effective for both paternity testing and other types of genetic analyses. The buccal swab is favored for its ease of use and the comfort it provides to participants, ensuring a stress-free experience. Non-Invasive Prenatal Paternity Test The **Non-Invasive Prenatal Paternity Test (NIPPT)** is unique as it requires a different approach: Blood sample from the mother: This test involves venipuncture, where a nurse or phlebotomist draws blood from the mother's arm. *The blood sample contains fetal DNA, which can be isolated and compared to samples from the potential father(s). This test is particularly beneficial because it can be conducted as early as the seventh week of pregnancy without posing any risk to the fetus. While it is more complex than a buccal swab, NIPPT offers expectant mothers the opportunity to determine paternity well before birth. Both methods provide reliable results, allowing individuals to make informed decisions based on their genetic information.

Is Paternity Testing Covered by Insurance? No In general, paternity testing is considered an **out-of-pocket expense**. Most medical insurance plans, including programs like Medi-Cal, do not cover the cost of paternity testing. This is because it is not deemed **medically necessary**. Insurance companies typically reserve coverage for procedures and tests that are considered essential for diagnosing or treating a medical condition. Why is it Not Covered? The primary reason insurance does not cover paternity testing is that it does not address a medical issue. Paternity testing is often conducted for legal or personal reasons, such as establishing parental rights or child support obligations, rather than for health-related purposes. Options for Obtaining a Paternity Test Private Payment Since insurance does not cover the cost, individuals seeking a paternity test will need to pay privately. The cost can vary depending on the testing facility and the complexity of the test, but many companies offer affordable options. Legal and Court-Ordered Tests In some cases, paternity testing may be required by a court order. If you are involved in a legal case that requires proof of paternity, the court may order the test, and in these instances, there may be different arrangements for covering the cost.

Partnered Lab Accreditation Ensuring accurate and reliable results is paramount in any laboratory work. Our partnered lab exemplifies this commitment by maintaining the highest levels of accreditation in the industry. These accreditations are not merely formalities but crucial benchmarks of quality and competence. Accreditation Organizations Our Partnered lab is accredited by several esteemed organizations, including: **AABB (American Association of Blood Banks):** A global leader in standards development, accreditation, and implementation of quality systems in transfusion medicine and cellular therapies. **CAP (College of American Pathologists):** An organization that provides a rigorous inspection and accreditation process, ensuring that laboratories meet or exceed quality standards. **Additional Accreditations:** Our lab is also accredited by numerous other recognized organizations, further solidifying its commitment to excellence and accuracy in testing. Commitment to Excellence These accreditations reflect our partnered lab's adherence to strict guidelines and standards, ensuring that all results we provide are both accurate and reliable. By choosing to work with an accredited lab, you can be confident that the processes and outcomes are held to the highest professional standards. The rigorous accreditation of our partnered lab underscores our dedication to accuracy and quality, providing you with peace of mind and trustworthy results.

Confidentiality and Security in DNA Testing When it comes to DNA testing, confidentiality and security are of utmost importance. Here, we outline the key measures taken to ensure the privacy and protection of your data. HIPAA Compliance All testing adheres to the Health Insurance Portability and Accountability Act (HIPAA) requirements. This means your case is handled with the highest level of confidentiality, ensuring your personal information is protected at all times. Secure Data Handling Your DNA data is treated with the strictest security protocols. We do not share or sell your DNA data to any third parties. Only the individuals who have been tested have access to the results, ensuring your information remains private. Access to Results Results are exclusively accessible to the tested parties. Importantly, even in cases involving minors, untested parties are not granted access to the results. This policy guarantees that only those directly involved in the testing have the ability to view their personal results. Communication of Results To maintain security, no test results will be communicated over the phone. This ensures that there is no risk of unauthorized access or miscommunication of sensitive information. In summary, we prioritize your privacy and security throughout the DNA testing process, ensuring that your data remains confidential and secure from start to finish.

Turnaround Time for DNA Testing When planning for DNA testing, it's important to understand the turnaround time, which varies based on the specific test you select. Here’s what you need to know: Standard Options: You can choose between two primary processing timelines: 2-3 business days or 5-7 business days. Remember, business days exclude weekends, so plan accordingly. Sample Processing: The countdown for processing begins once the lab receives all necessary samples. This ensures that each test is conducted with precision and care, within the specified timeframe. Extended Testing: Some tests may require up to 30 days for results, depending on the complexity of the service chosen. This is typical for more comprehensive analyses that necessitate detailed examination such as weight loss. We are committed to transparency and will inform you of the exact turnaround time for your selected test when you arrange your service. This allows you to manage your expectations and plan accordingly.

Payment Options for DNA Testing Services We understand that DNA testing can be a significant investment, and we strive to make our services accessible to everyone. That's why we offer flexible payment options for services over $500. Below are the various payment methods and plans available. Accepted Forms of Payment We accept the following forms of payment for your convenience: **Credit Cards and Debit Cards** **Cash** **PayPal** **Zelle** **Afterpay** Payment Plan Options To further assist with financial flexibility, we provide several payment plans. Please note that a Payment Plan Processing (PPF) Fee will apply to all plans. Option 1: 2 Payments Plan PPF Fee: $100 Installments: 2 payments 50% at appointment booking Final Payment due prior to obtaining results Duration: 2-week payment plan Option 2: 3 Payments Plan PPF Fee: $200 Installments: 3 payments Deposit: 50% 2nd Payment: 25% due at collection appointment Final Payment: 25% plus a $20 payment plan fee due to obtain results Duration: 1-month plan Option 3: 4 Payments Plan PPF Fee: $200 Installments: 4 payments Down Payment: 25% 2nd Payment: 25% due at the time of collection appointment booking 3rd Payment: 25% due at collection appointment Final Payment: Remaining 25% plus a $30 payment plan fee due to obtain results Duration: Over a 2-month plan Important Notes Results Release: Results are NOT released until the fee has been paid in full. Collection Appointment: This will not be scheduled until half of the service fee is paid. Additional Copies: $5 per additional printed copy of results. Afterpay: Available as an option for ease of payment. Based on credit. These options are designed to provide you with financial ease and flexibility, ensuring that everyone has access to the valuable insights provided by DNA testing. If you have any questions or need assistance in choosing the best payment plan, please do not hesitate to contact us.

Promotional Offers While we understand that the cost of DNA testing can be a concern, we strive to make our services accessible through periodic promotions. We encourage you to follow our page to stay informed about upcoming promotional codes that may help reduce the cost of testing. Price Matching It's important to note that we do not participate in price matching. Each company has unique operational costs and pricing structures, which influence the final price of their services. We are committed to providing high-quality testing and maintaining the integrity of our processes, which is reflected in our pricing. By choosing our services, you can be assured of the accuracy, security, and confidentiality of your DNA testing experience. The Value of Peace of Mind While there may not be discounts available, the investment in DNA testing provides invaluable peace of mind. Knowing the results are accurate, secure, and confidential can alleviate uncertainty and stress, making the financial commitment worthwhile.