In-Home (Mail-In) DNA Testing

Cancellation Policy

When scheduling appointments with Lotus Allied Care, we strive to provide you with exceptional care by dedicating ample time for each client. To help us serve you and others effectively, we request that if you need to cancel or reschedule an appointment, you inform our office as soon as possible, and no later than 24 hours before your scheduled time. This notice allows us to accommodate other clients who may be waiting. Non-Refundable Deposits Please be aware that all deposits for appointments are **non-refundable**. It is the responsibility of the client to ensure that all parties agree to the testing before booking to avoid forfeiting the deposit. Cancellation and No Show Policy - Effective November 30, 2018, any client who fails to cancel or reschedule an appointment without giving at least 2 hours' notice will be considered a "No Show." All associated fees will be **non-refundable**. - If a client incurs a second "No Show" or cancels without 24-hour notice, they will be prohibited from scheduling future services with Lotus Allied Care and DNA Testing. - We cannot be held responsible for parties not in attendance. If not all parties are present at the time of the appointment, it will be rescheduled. Courtesy Reminders As a courtesy, our staff may make reminder calls for appointments when time allows. However, if you do not receive a reminder call or message, the above policy remains in effect. Extenuating Circumstances We understand that emergencies can arise, making it difficult to keep a scheduled appointment. If you experience extenuating circumstances, please contact our Office Manager, who may have the discretion to waive the "No Show" fee. If calling outside regular business hours, please leave a message, and a staff member will reach out to you on the next business day. Thank you for choosing Lotus Allied Care DNA Testing LLC. We appreciate your cooperation and look forward to serving you.

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